Bob Miglani, Author
Bob Miglani is the Author of Treat Your Customers, about lessons he learned at his family's Dairy Queen. Bob is an executive at a Fortune 500 Company in NYC for the last 19 years. Bob has real world selling experience in small and big business! See full bio.
Treat Your Customers contains 30 short stories and anecdotes on how to deliver great customer service by paying attention to the small things in managing customers. Here are some of the valuable lessons you'll find inside this book:
- "Always replace a dropped ice cream cone", about integrity and doing the right thing when something goes wrong
- "Once in a while taste your own ice cream", about seeing your business from the customer's perspective
- "Know their names and favorite flavor", about developing a personal relationship with your customers
- "Don't serve rotten bananas", about never sacrificing quality